I currently work for a Canadian shipping company that handles UPS, Purolator, DHL and a bit of FedEx air freight across the country and I can tell you at 4 AM outside in the cold and rain after the 4000th 50lb supposedly fragile package it's REALLY hard to give a flying(get it? 'cause it's air freight) fuck about your shipment. And of course as they say in the article, express shipping (read: air freight) is expensive, to keep a reasonable profit margin sacrifices have to be made and so that although 1 in 1000 might get damaged the other 999 make it to their destination on time and in one piece. I can accept that in order for me to have a package sent from somewhere in the bowels of the USA to my door step here in Canada within 2 days for under $50.

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Some corners need to be trimmed. Like the wages bill for the legion of highly trained and helpful staff you want to answer the phone?

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There is a reason we have to put up with shitty menus and recorded messages. Everyone wants the best deal and when looking at the cost of a service they don't factor in the value of support when things go wrong. 99.9% 'fragile handling' doesn't bother me. What bothers me is that sensitive equipment which can be inperceptively damaged by such handling is difficult to detect. Specifically, hard drives. They are the basis of our society, and damage from improper handling can often take days, weeks, or months to determine after the fact.

It is not fun to receive a box of disks which has been thrown, jostled, and dropped needlessly; you find out at 3am when several members of an array fail at the same time. It's slightly d. What bothers me is that sensitive equipment which can be inperceptively damaged by such handling is difficult to detect. Specifically, hard drives. They are the basis of our society, and damage from improper handling can often take days, weeks, or months to determine after the fact. It is not fun to receive a box of disks which has been thrown, jostled, and dropped needlessly; you find out at 3am when several members of an array fail at the same time. I'm not going to make excuses for poor service, but items that can be damaged through normal (or abnormal) handling should be packaged to survive such a trip.

Not only the exterior corrugated parcel but in the example you cite, drives need to be engineered to handle such potential shocks. Don't drives park the heads in a safe zone now?

Or are you referring to the platters being damaged? UPS offers packaging assistance for any shipper, but having been in logistics for a number of years, I can tell you few tak. 'I can tell you at 4 AM outside in the cold and rain after the 4000th 50lb supposedly fragile package it's REALLY hard to give a flying(get it? 'cause it's air freight) fuck about your shipment.' Boy, aren't you glad that pilots don't stop giving a flying fuck about your ass after 10 hours of flying? Or that the doctor doesn't stop giving a flying fuck about you after you've been bleeding for 10 minutes and (s)he's all messy?