VPN access allows you to access Banner, your Molly Drive, and other internal Liberty resources from anywhere in the world. Currently, VPN is only available for current faculty, staff members, and certain user groups. Installation In order to use VPN, it must first be installed: • • Note: When initially going to vpn.liberty.edu and trying to login with Liberty username and password, some users encounter errors where they are not allowed to download Cisco AnyConnect VPN. If you receive an error 'AnyConnect is not enabled on the VPN server' or that 'Clientless (Browser) SSL VPN access is not allowed' then contact the HelpDesk at (434) 592-7800 or (866) 447-2869 or submit a for assistance, as this is an issue with permissions.

Nov 29, 2018 - When installing the Cisco AnyConnect Secure Mobility Client, errors may occur and troubleshooting may be needed for a successful setup. When the setting is On, the wired NIC driver initialization code waits for auto. Symptom: Installing Anyconnect 3.1.10110 or 4.1 on an upgraded Windows 10 workstation/tablet. Following error is seen in the NAM window after it installs.

VPN Before Windows Login On appropriately configured LU laptops, Cisco AnyConnect VPN client will launch before the login screen, allowing you to connect to VPN before you log into the computer. If you are on-campus, or do not wish to connect to VPN, you may click cancel to bypass the VPN screen. Troubleshooting 'Unable to connect; no place to enter username and password.' If the Ready to connect box is blank, you may need to enter vpn.liberty.edu in order to successfully connect. In some instances, this may need to be changed to pathway.liberty.edu. Unable to connect; single local user error You may be unable to connect to VPN if multiple users are logged on. If this is the case, you should receive the following error message: AnyConnect profile settings mandate a single local user, but multiple local users are currently logged into your computer.

A VPN connection will not be established. To resolve this error, ensure that multiple users are not logged on to the computer. Restarting the computer is the easiest way to resolve this error. Able to connect; unable to map drives or connect to network resources Some users may have difficulty accessing resources over VPN if their DNS servers are not configured correctly. If VPN is connected, and you are unable to access network resources, you can run this test to see if your DNS settings are the cause: • Click on Start, All Programs, Accessories, and then Command Prompt. • A black screen should appear. Type the following command: ping molly.liberty.edu and press Enter.

• You should receive a message stating 'Reply from.' Approximately four times.

If you do not receive this message, your DNS settings may be interfering with VPN. The HelpDesk recommends contacting your Internet provider or your router manufacturer for assistance in changing your DNS settings. If you are comfortable changing these settings, we have found that using OpenDNS resolves this issue. The OpenDNS servers are 208.67.222.222 and 208.67.220.220.

• Able to connect; unable to access a home printer or share files Users will not be able to access their home networks while on VPN. If you need to print to or access a file from another computer in your home, you must first disconnect from VPN. Adding additional VPN addresses Users may need to access pathway.liberty.edu or vpn.liberty.edu depending on what applications they need to access. To ensure both addresses are available in the VPN client, follow the steps below: • Go to C: ProgramData Cisco Cisco AnyConnect Secure Mobility Client Profile on your computer, and open the file in a text editor.